Residents Service Manager

Boulder, CO
Salary: $50,000.00 to $60,000.00 /year

Four Star is growing and in need of excellent people to join our staff. We’re a Team First organization with a high performance and supportive culture that believes a company can create an environment where our team can wake up inspired, feel safe and appreciated at work, and return home fulfilled at the end of the day. We foster trust and self-reliance that is promoted through autonomy and accountable leadership. We can teach anyone about our industry, but we cannot teach you how to be passionate about your work.

We need individuals with strong organizational and innovative skills who can manage multiple tasks at once by juggling competing priorities. Benefits include competitive compensation packages coupled with fun office environments, company culture, and team building events. If this environment sounds appealing, we are seeking a dynamic Resident Services Manager to join our team.

Applicant Requirements:

Property Management: 3 years

Yardi Software Experience: Preferred

Bachelor’s degree preferred

Property Management experience required

Strong customer service skills required

Must be on time, manage your schedule and prioritize for maximum efficiency

Excellent “people skills” – written, verbal, listening skills, courteous to clients

Computer skills, comfortable with handling money (rent and security deposit payments)

Reliable transportation, clean and valid driver’s license a must

Position Description:

Managing all Resident communication with professionalism and high level of customer service

Resident communication and conflict management

Portfolio delinquency management

Managing Lease Renewal Process

Drafting lease violation notices

Assisting our transaction personnel with lease changes as needed

Assisting with property turnovers throughout the year

Administrative processes surrounding onboarding and offboarding clients

Use of software programs such as CoStar, Yardi, Rentcafe, Badger Maps, others

Help maintain our positive company culture

Assist with showings for prospective tenants periodically

Maintain current portfolio knowledge

Respond to leasing inquiries via phone, email and walk-in visits.

Four Star Realty and Property Management is an established, fast paced residential property management company across the Front Range of Colorado. We attract positive, energetic and dedicated team members, who in return are rewarded with a fun working environment.

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